Returns & Exchanges

We want you to love your skin’s results with our pure jojoba products, so if you are not completely satisfied, we offer a 30-day return policy for items purchased through our online store. Please ensure all returned items are in their original packaging and meet our quality guidelines.

1

Initiate Your Request

Contact our customer care team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

2

Pack Your Items

Carefully place the products in their original packaging, ensuring they are securely sealed to prevent damage during transit back to our warehouse.

3

Ship the Package

Affix the provided return shipping label to your package and drop it off at any authorized postal service location or carrier collection point.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing